Our Quality Management System is a commitment to customers

With our successful ISO 9001:2015 certification, we reaffirm and enhance our commitment to customers, partners, and employees. We’ve developed a Quality Management System tailored to our competencies and designed to meet quality objectives and customer needs. Our certification means that we will continue to put our customers first and consistently create value for them.

Our ISO 9001:2015 badge was designed to recognize and communicate our successful certification.

Xerox ISO 9001:2015 Badge

Why work with an ISO 9001:2015 certified organization?

Working with a certified organization is good business. Certified organizations strive to reduce costs by minimizing waste and errors, increasing productivity, delivering better products and services, and focusing on client satisfaction.

Quality Policy

Our Quality Policy articulates how we define and measure quality. More than just a requirement, it is a driver of continual improvement, helping us to meet and improve our committement to customers.

The Xerox Research Centre of Canada (XRCC) focuses on quality as one of our basic key business principles. Quality means providing our external and internal customers with innovative products and services that fully satisfy their requirements. XRCC is committed to continual improvement of the effectiveness of the ISO Management System. Our quality policy and quality objectives are reviewed annually and communicated internally to ensure understanding and improvement. Quality improvement is an understood responsibility of every XRCC employee.

Scope

The Scope defines what is and what is not covered by our Quality Management System

The Scope and provisions of the Quality System apply to the following:

  • The development and supply of specialty chemical products and services for internal and external clients.
  • These products and services include: commercial electronic materials, Xerox materials supply, research, development and engineering services, and analytical and characterization services.

Areas Not Applicable / Out-of-Scope:

  • Exploratory research and development materials for Xerox Corporation.
  • XRCC strategic research projects from the Advanced Materials Laboratory (AML).
  • University partnership interactions.
  • Validation activities of products and services provided to customers.

Quality Management Principles

Our Quality Management Principles (QMP) are a set of fundamental beliefs, norms, rules, and values that are used as a basis for quality management.
These principles guide our performance improvement.

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    Customer Focus

    The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

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    Leadership

    Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving our quality objectives.

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    Engagement of People

    Competent, empowered, and engaged people at all levels of the organization are essential to enhance our capability to create and deliver value.

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    Process Approach

    Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

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    Improvement

    Successful organizations have an ongoing focus on improvement.

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    Evidence-based decision-making

    Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

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    Relationship Management

    For sustained success, an organization manages its relationships with interested parties, such as suppliers.

FAQ

What is an International Standard?

An International Standard provides rules, guidelines or characteristics for activities or for their results, aimed at achieving the optimum degree of order in a given context. It can take many forms. Apart from product standards, other examples include : test methods, codes of practice, guideline standards and management systems standards. (ISO.org)

What is ISO 9000?

ISO 9000 is an internationally recognized Quality Management Standard (QMS) that helps businesses be more efficient and improve customer satisfaction. The standard provides guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customers requirements and that quality is consistently improved.

What is ISO 9001:2015?

ISO 9001:2015 sets the criteria for a quality management system and is the only standard that can be certified. The standard is based on a number of quality management principles including a strong customer focus, the motivation and involvement of top management, the process approach and continual improvement. In short, it ensures that customers get consistent, good quality products and services.

Source: ISO.org

Why would an organization want to certify?

The process of becoming certified helps an organization continually monitor and manage quality across the business, helping to identify areas for improvement.

What is ISO?

The International Standards Organization (ISO) is an independent, non-governmental international organization with a membership of 163 national standards bodies. It was founded in 1947 and today includes members from 163 countries and 786 technical bodies. ISO aims to develop and publish International Standards to help companies deliver quality products and services to their customers.

Who certified you?

We are certified by BSI, a business standards company that helps organizations across the globe `make excellence a habit`. They are a leading provider of business improvement solutions and have 80,000 clients operating in 182 countries. BSI was founded in 1901 and was the world’s first national standards body. They specialize in helping organizations improve performance, reduce risk, and achieve sustainable growth.

Our Certificate Number is FS 665220 with an effective date of June 19, 2017.

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