Xerox Research Centre of Canada delivers quality innovation with ISO 9001:2015 certification

December 8, 2017

MISSISSAUGA, ON., — The Xerox Research Centre of Canada (XRCC), the Mississauga-based, global materials research and development centre for Xerox, has achieved ISO 9001:2015 certification.

ISO 9001:2015 is an internationally recognized quality management standard that helps businesses improve efficiency and customer satisfaction. The standard provides guidance and tools for companies who want to ensure that their products and services consistently meet customer requirements. XRCC’s Quality Management System was certified by BSI, a global leader in business improvement solutions.

While many manufacturing companies endeavour to attain ISO 9001:2015 certification, it is less common for a research facility to receive this certification. The XRCC continues to work on developments in toners and inks, but in keeping with its long tradition of shaping the innovation landscape, the research team also works on leading-edge technologies like printed and flexible electronics, nanoparticles, and devices and sensors to power the Internet of Everything (IoE).

“Our certification is a new benchmark for XRCC,” said Dr. Paul Smith, Vice President and Centre Director. “It illustrates our commitment to quality in the way that we work, which is embraced by everyone that works here.”

Since 2013, the XRCC has been offering its research, development and engineering services to third-parties, leading to the establishment of an innovation hub where Canadian start-ups – focused on advanced materials and manufacturing and cleantech – can access and leverage the centre’s wealth of resources and knowledge, to invent and commercialize new materials.

“Since opening our labs and pilot plant to external customers, we realize how important it is for them to know that we are committed to a high level of quality”, added Smith.

Research and innovation are a critical element of Xerox’s strategy. Together, in a joint venture with Fuji Xerox, Xerox invests approximately $1 billion annually in research, development and engineering.

Research in such areas as artificial intelligence, computer vision, machine learning, ethnography, inkjet and digital printing and digital manufacturing, continue at our famed Silicon Valley based Palo Alto Research Center (PARC, A Xerox Company) and at the Xerox Research Center of Canada, as well as engineering for product development in locations throughout the globe.

About Xerox
Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. For more information visit


For more information about the Xerox Research Centre of Canada, please contact Michael Demone, Communication Lead.